FREE Delivery for orders over £75 (UK Mainland)

VAT

Delivery & Returns

Payment & Pricing

  • All prices are shown in £ sterling and can be viewed with or without VAT using the toggle on our website.
  • Delivery charges are not included in the prices displayed unless otherwise stated.
  • We accept payment by most major credit and debit cards.
  • The total price payable is as shown at checkout at the time you place your order, plus any applicable VAT and delivery charges.
  • In the event of a pricing error, we are not obliged to supply goods at the incorrect price.
  • Prices may change due to market conditions, but we will always confirm any changes before accepting your order.
  • Full payment must be received before despatch, unless you hold an authorised credit account with us.

Delivery Destinations

 

  • Nationwide delivery via APC courier to mainland England, Wales, and lowland Scotland only.
  • Local delivery in our own vehicles within a 25-mile radius of our base in Colchester, Essex.

 

Please note: We are currently unable to ship to:

  • Scottish Highlands
  • Northern Ireland
  • Republic of Ireland
  • Isle of Wight
  • Channel Islands
New branded van of Maddisons UK

Delivery Prices​

When you checkout, you will see delivery options and prices based on your location:

  • FREE Local Delivery: Orders over £25 (net) to all CO & IP Postcodes.
  • FREE Nationwide Delivery: Orders over £75 (net) to mainland England, Wales, and lowland Scotland.
  • Standard UK Delivery: £7.50 for orders up to 20kg (mainland UK). Additional weight may incur extra charges.

 

We reserve the right to amend delivery charges where incorrect weight, postcode or access information has been provided.

Delivery Timescales

  • Standard Delivery: Orders in stock and received before 2pm are despatched the same day for next working day delivery.
  • Items on Back Order: Will be subject to supplier lead times.  If these are longer than 2 to 3 days we will contact you to advise 
  • Wales & Lowland Scotland: Delivery may take up to 24 hours longer.
  • Express Options: Before 10:30am or 12 noon delivery upgrades are available for an additional charge (please contact us to arrange).
  • Urgent Orders: Please call us on 01206 871872 and we will arrange the fastest possible delivery.


Returns & Refunds

 

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 14 days of delivery to arrange this.

  • Items must be returned in unused, resalable condition and in original packaging.
  • Returns due to customer error may be subject to a restocking fee and return carriage costs.
  • Faulty or damaged goods will be replaced or refunded in full, including any delivery costs, once inspected.
  • Refunds will be processed to your original payment method within 7 working days of receiving your return.

To arrange a return, please email sales@depotsupplies.co.uk or call 01206 871872.

This policy should be read in conjunction with our Terms and Conditions.